Scott M. Fenwick is a Senior Director in the Kroll Settlement Administration practice. Scott served as Chief of Operations for Heffler Claims Group for seven years, before the firm was acquired by Kroll. He has more than 15 years of hands-on experience in strategic planning, business unit development, project and product management, and professional development of client service teams.
As a Senior Director, Scott works closely with our leadership team in meeting the firm’s growth goals and will have overall strategic and operational responsibility for implementing a more fully integrated approach across client service teams, various domains and our information technology group, with the goal of further enhancing our client service. Scott is responsible for staffing within our client services group, evaluating our processes to make them more efficient and scalable, and analyzing and enhancing our internal structure and processes within client services and throughout the organization.
Scott previously worked for a nationally recognized claims administration firm as Client Services Director. His experience includes management and oversight of successful project execution functions for Class Action and Mass Tort, fostering a positive team culture with accountability and a focus on employee development, maximizing staff utilization and productivity, and overall responsibility for client service productivity.
Prior to working in the Class Action field, Scott worked in the Retirement industry as a Plan Administration Manager for RSM McGladrey Retirement Resources and as a Specialist/Account Manager for Minnesota Life. He also previously served as a golf professional with two Minnesota based golf clubs.